We strive to fashion spaces that are pinnacle to the standards of luxury in real estate addresses.
Refund Policy
At Aastha Properties, we strive to provide high-quality services and ensure customer satisfaction. This Refund Policy outlines the terms under which refunds may be issued for services rendered by our company.
1. Non-Refundable Services
The following fees are non-refundable under all circumstances:
- Brokerage fees or commission earned on completed property transactions.
- Non-refundable deposits as outlined in contracts or agreements.
- Application fees for property listings or rentals.
- Any administrative or consultation fees incurred during the service process.
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Cancellation of Services: If a service was paid for in advance and canceled before it was rendered, a partial or full refund may be issued, depending on the stage of service completion.
- Errors or Mistakes: If the company fails to deliver a service due to an internal error (e.g., listing not posted, incorrect property information), a refund may be issued at the company’s discretion.
3.Refund Requests
To request a refund, customers must:
- Submit a written refund request to SALES@AASTHAPROPERTIES.COM within 30 days of payment.
- Provide proof of payment (e.g., receipt, transaction ID).
- Explain the reason for the refund request.
- The Company will evaluate refund requests on a case-by-case basis and respond within 7 business days.
4. Refund Method
- Refunds will be issued to the original payment method used during the transaction.
- Processing times may vary based on the payment provider or bank.
5. Special Cases
For refunds related to:
- Deposit Refunds for Rentals: Deposits are handled according to the lease agreement and will only be refunded if the terms of the agreement are met.
- Project Delays or Cancellations: In cases where a property development project is delayed or canceled, refunds are subject to the terms specified in the purchase agreement or contract.
6. Exclusions
Refunds will not be issued for:
- Services already completed and delivered.
- Dissatisfaction due to external factors beyond the company’s control, such as property market conditions or third-party actions.
- Disputes between buyers, sellers, landlords, or tenants unrelated to the company’s services.
7. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time.